Privacy policy
Privacy Policy
Go Gift Yourself is committed to protecting the privacy of your personal information. This Policy explains how we collect, use, disclose and store your personal information. It also explains how you can contact us regarding the personal information we have access to and how we manage it.
This policy describes how we comply with our obligations under the Privacy Act 1988 and the processes in which we manage your personal information.
What information we collect?
In order for Customers to purchase using our website we require collection of some of your personal information, this may include:
- Your full name
- Home or Work address
- Delivery address
- Phone Number
- Payment Details
- Credit and Billing information
- Email Address
In some instances we collect demographic information about you, however this information may not be linked to you personally, for instance:
- Postcode
- Age
- Gender
- Shopping Preferences
- Interests
- Favourites
In some cases, extra information will be required, but it will be requested through a secure process. In the event that extra information is requested, Go Gift Yourself encourages you to ask for confirmation and be careful who you give access to your information. Go Gift Yourself will never ask for personal Signatures, passwords, or security details.
Cookies and other tracking technologies may be used while browsing our store, in for order for Shopify to power our site they need tracking cookies, you can read more about it here: Cookie Policy
Google Ads and other Ads may also access your personal information and preferences, you will have to check you personal settings, however control over ads can affect ones use of our site.
Go Gift Yourself only collects your personal information from you directly in order to purchase products or services. Where it is reasonable and practicable the information is stored, if not it is destroyed securely and confidentially.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your personal information is securely kept in digital form and where necessary in paper form.
Why we collect your information?
We collect your personal information in order for you to purchase products and services.
In some cases, we collect your personal information for marketing purposes by sending you offers, promotions and news. We may also ask to collect your personal information in the form of a survey to improve our customer service and products. However, in most cases providing your personal information is optional and you can opt-out at anytime as well as submit a request to destroy your stored personal information if reasonable.
Third Parties
Go Gift Yourself uses Shopify in order to run our online store. By using our site, you are also providing your personal information to Shopify. You can check their Privacy Policy HERE.
Go Gift Yourself only disclose your information where necessary. If Required by law or a legal process your information will be handed over. We also disclose your personal information to couriers and mail companies who ship our packages; you can check their Privacy Policies HERE.
Security of your Personal Information
Where it is necessary to hold your Personal Information, it is contained securely and remotely in digital form, with passwords and encryptions where needed. Digital copies of your information are deleted when no longer required or when requested in writing. Paper copies of your personal information are kept securely under lock and Key, these copies are eventually shredded and disposed of securely when no longer required or when requested in writing.
Access to your Personal Information
Go Gift Yourself believes that your Personal Information should always be kept confidential and only you should have control over who has access to it. We honour this, by providing you access to the management of your Personal Information that we have collected at any time. At any time if you wish for it to be deleted or destroyed you can write to us at Admin@gogiftyourself.com.au with the Subject Line Personal Information and will inform you of the process and outcome.
If in the event that someone has accessed your Personal Information we will inform you immediately, if you suspect someone has mis-used your information on our behalf please contact us immediately so we can speak to the correct authorities immediately regarding the breach.
Maintenance to the quality of Personal Information
In the event that we keep your information for a long duration of time and you need to change your details in order for them to be accurate and of the highest quality you can inform us by writing to us at admin@gogiftyourself.com.au with the Subject Line Change of Details.
This is crucial for delivery, payment and communication in regards to products and services.
This also helps in regards to theft, misuse, loss, unauthorised access, modification or disclosure of your information and identity.
Cyber Attacks and Firewalls and other protection for online information
Due to the website being operated through Shopify we only have so much control over the security of your Personal Information but within Shopify’s Privacy Policy they have information about how they protect your information. You can read more about security here: https://www.shopify.com/security. As for any of your information that is used in other applications there are firewalls and other security measures in place for trying to protect your information. However, there is always a risk with sharing your information online. In the event that something does happen, please contact us.
Policy Updates
Go Gift Yourself reserves the right to change this Policy at any time and to update it accordingly, where necessary you may be sent something via email to update you of important change.
Privacy Policy Complaints and Enquiries
Go Gift Yourself takes Privacy very seriously, however sometimes mistakes, errors and violations occur whether that is due to negligence, fraud or phishing.
We ask you to take care and consideration when sharing your personal information and if you have any problems, queries or complaints do not hesitate to contact us at admin@gogiftyourself.com.au
If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at admin@gogiftyourself.com.au with the Subject Line Privacy Policy. We will consider your complaint promptly and contact you to seek to resolve the matter.
If we have not responded to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.