Delivery & Shipping

What is processing time?

Processing is the time it takes for Go Gift Yourself to receive, make, pick, pack and prepare your order BEFORE shipping.

How long does processing take?

At Go Gift Yourself we strive to bring your gifts to you as soon as possible. We strive to process your orders within 3 business days for ready-made items and 5 business days for personalised items. However due to demand, supply or unseen events this may change. If your order contains multiple items, it will be the higher processing time.

Processing updates will be in the top banner if anything is to change.

If you place an order and there is a delay in the processing you will be emailed with an update where possible.

Can I get faster processing?

We do offer faster processing for some products and we will do our best to make your product as fast as we can. Faster processing means we will prioritise your order before others.

We have two options available:
1-2 days Rush Quickly
3 days Rush

This does NOT mean you will get your product in that time. It simply means we will process it for delivery.

Faster processing is an add-on product with an additional cost.

What is the timeframe for dispatching items?

Orders that are ready after 3pm ADL Time will be dispatched the next day in the morning where possible.

Orders that are ready before 10am ADL Time will be dispatched same-day in the afternoon where possible.

Orders that contain personalised items will take time to make, therefore shipping in 1-2 business days in most cases, sometimes longer depending on the item.

Dispatching times vary depending on our couriers and delays can occur if orders are backlogged, you will receive notifications at each stage of your order status.

If you have any questions about how long your items will take please reach us at admin@gogiftyourself.com.au for help.

What is shipping time?

Shipping times refer to the time it takes AFTER your order has been dispatched from us and before it reaches you.

Shipping times are out of our hands and the timeframes below are only estimates. Shipping times can vary between couriers and seasonal events.

What couriers do you use?

We use a mixture of couriers to ensure the fastest, safest and afforable delivery options.

In most cases we will use Australia Post, Sendle or a subcontractor with better rates.

In all cases we will include tracking numbers when we can and authority to leave when necessary.
Once your order has been dispatched you will recieve any delivery information via email or your can track your order status on our website.

Issues with delayed shipping times?

Typically, shipping times are pretty stable but there are things that can impact how long it takes and in some cases can be avoided. In most cases the best way is to order early, leaving more than enough time for processing and shipping before you need your gift.

However, not everything can be avoided, here are some of things that impact your shipping estimates:

• Holidays and events such as Easter and Christmas see an influx in online purchases and deliveries- not just with us. Meaning shipping will most likely be delayed by a day or two.
• Weekends and Public Holidays throw a spanner in the works and derail shipping times as everything is delayed by at least 1-2 days. Although posties work more on weekends now, some may not deliver to your area.
• Weather plays a huge part in the delivery process whether its vans, trucks or airplanes. From fires, floods and storms, if our couriers can't deliver you will be notified.
• World Events can impact the shipping process on a global scale. Whether it's delays, shut downs or unavailabilities. World Events can also create a surge in shipping prices and while we do our best to keep prices down, it is not always possible to keep them down.

Delivery Options, Timeframes and Prices

We only ship within Australia and to New Zealand at this point and shipping costs change depending on your location and size of your package.

Currently we offer Standard Shipping, Express Shipping, Free Shipping on orders over $50 and Local Delivery*.

As an approximate shipping guide the below applies:

Standard Shipping:

Small to Medium orders cost $12.00 AUD and Large Orders cost $16.00 AUD

• Adelaide Metro Area 1-3 business days
• Metro Areas 2-4 business days
• Regional Areas 3-6 business days
• Rural Areas 4-8 business days

Express Delivery:

Small to Medium orders cost $18.00 AUD and Large Orders cost $25.00 AUD

• Adelaide Metro Area 1-2 business days
• Metro Areas 1-3 business days
• Regional Areas 2-4 business days
• Rural Areas 3-6 business days

International Delivery (New Zealand Only):

Small to Medium orders cost $35.00 AUD

• Standard Shipping 4-7 business days
• Express Shipping 2-5 business days

Large Orders cost $40.00 AUD

• Standard Shipping 5-7 business days
• Express Shipping 3-5 business days

*In addition to the above we also offer local delivery within SA subject to location- please check the local delivery tab for more information.

What is Local Delivery?

Local Delivery is like our version of click and collect except we bring it to you. This can also be faster than using our couriers as we control the delivery process and can keep you updated on when you order will be delivered. We can also arrange a time that suits you, whether you don't want the recipient to intercept the order or simply want to be home to collect it.

How do I become eligible for Local Delivery?

If you are within the Adelaide Metro area and spend over $25.00 AUD on our store, you can access the Local Delivery option. Prices vary depending on your postcode and distance to our studio.

Who delivers my order?

Our lovely studio staff will deliver your order directly to you. In most cases the delivery process will be similar to if a courier is to make a delivery. You will receive a notification that your order is out for delivery and when to expect it. Upon arrival staff will door knock and if authority has been given, leave it in a safe space. If not it will returned to the studio and you will be contacted.

How long does it take?

Depending what the order is, the location of delivery and time of the order, most orders will be out for delivery within 1 business day. This is subject to availability.
Orders that contain personalised items will take longer to be made but once they are made, they can be dispatched.
Orders that are in close proximity to our studio will be dispatched same day.
Orders that are further away will be dispatched within 2 days.
Orders that are placed after 3pm will be dispatched next day.

In most cases once your item is ready you will receive a notification to choose a delivery time. As this is still a new feature we are currently working out bugs.

All Personalised items or items that have to be made will be subject to delay.

In addition to the processing time, the below is a guide for typically how long it may take for your items to be ready:

• Keyrings 1-2 days
• Bookmarks 1-2 days
• Coasters 2-3 days
• Tote Bags 2-3 days
• Greeting Cards 1-2 days
• Pens 1-3 days
• Stickers 1-2 days
• Gift Boxes 3-4 days
• Activity Boxes 3-4 days
• Party Items 3-4 days
• Party Kits 3-4 days

Anything can happen in the studio though, sometimes shipments are delayed or we run out of materials. If this is the case you will be notified so we can organise split shipment for other items if necessary.

Where we DO deliver

We will deliver or attempt to deliver to any address that is written correctly at checkout. This means all details must be accurate and the location must be accessible. Subject to courier policies the below are some location examples:

• Any residential address across Australia.
• Standalone business addresses across Australia that follow postal policies ie accessible door letterbox, staffed counter or drop off zone.
• Post Offices or 24/7 Parcel Lockers that are addressed or redirected to when shipped with AUS Post.
• Roadside Delivery Points as Addressed or zoned when shipped with AUS Post.
• Commercial or Professional Buildings but only to front desk areas with permissions and all instructions clearly written.

More information can be found at AUS Post Delivery Policy

Where we DON'T deliver

We cannot deliver to anywhere that is not addressed clearly at checkout. If there are inconsistencies we will not ship your order and you will be contacted. We also cannot deliver to anywhere that is unsafe, inaccessible or out of the zoned area of our couriers. For example:

• Some apartments, as only ground floors are allowed and accessible post box must be present.
• Properties that require couriers to leave transport unattended or out of sight.
• Properties with locked gates.
• Properties with inaccessible post boxes or drop off points.
• Properties near the street or in view of public passers.
• Properties without weather protection.
• Properties with dogs or pets that may interfere with the delivery
• Locations where the courier feels the package would be at risk of theft or damage.
• Locations where no-one is available to accept the package.

More information can be found at AUS Post Delivery Policy

Local Delivery Locations

Local Delivery is carried out by our studio staff. This means we can operate slightly different to couriers.
We can drop packages off to residential addresses, businesses, post offices, PO Boxes and collection points if all details are correct and we have permission to do so.

Will can deliver directly to you and can book a specific window of time to deliver subject to availability. We can also adjust your address details if needed, however this will only be done once before incurring fees.

We can also arrange direct delivery to the recipient, where all details and instructions are given.

We will NOT deliver to anywhere that is dangerous, unsafe or inaccessible to our staff. Staff will contact you when onsite before attempting any delivery and if unable to deliver due to any of these causes the order will be returned to the studio and you will be contacted for alternate delivery details.

What are special delivery instructions?

Special Delivery Instructions are anything you want the courier to know to ensure a safe, timely delivery of your order. You are essentially telling the courier exactly how to navigate your property, where to leave the package and if there are any issues that may occur.

Where do I add my instructions?

You add your special instructions at checkout. We will ensure that these details are added to the postage/ shipping label or passed on to our staff. If you are unsure if we have received your instructions or want to check if those instructions will work you can contact us supportme@gogiftyourself.com.au.

Who do my instructions go to?

Your instructions will come through at checkout with your order and go through our lovely staff, who will then include this information on your shipping label. However in some cases details may only be read by the couriers so always triple check details and make sure they are for delivery.

What should I include in my instructions?

Special Delivery Instructions can be anything you want to include to ensure a safe, timely delivery of your items. You are essentially telling the courier exactly how to navigate your property, where to leave the package and if there are any issues that may occur.
For Example:

• Please leave package on porch behind shoes.
• Please go through green gate and turn left.
• Please leave on porch and knock twice.
• Please call 0412345678 to access building.
• Please deliver items in morning if possible.
• Watch out for dog in front window, likes to bark at people- harmless though!

Although our couriers are superheroes without capes and endeavour to meet every need sometimes they can't follow particular instructions for safety, work protocol or by law. Therefore, please keep in mind what you are asking the courier to do and whether they can do it. Go Gift Yourself cannot guarantee that even if you write an instruction it will be followed.

Go Gift Yourself staff will require permission to access apartment buildings, hospitals, schools and government facilities and even then obey strict in house rules and government laws when delivering goods to these locations. It is always safer to ask us if it is possible before ordering items and getting a shock when it doesn't arrive.

International shipping is new to Go Gift Yourself and we are still ironing out the kinks!
However, right now we are only shipping to New Zealand.

For more information or questions regarding international shipping please contact us at heythere@gogiftyourself.com.au